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How To Do A Sim Swap On MTN. Full Details

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Hello and welcome to our blog, in this post, we will be showing you how to do a sim swap on MTN. Kindly stay with us. 

What Is A Sim Swap?

A sim swap refers to the process of replacing or upgrading your existing sim card. Every customer can do a sim swap if they find themselves in any of the situations listed below. 

Situations Where You Might Need To Replace, Swap Or Upgrade Your SIM

There are two situations in which one would need to perform a SIM swap. These are as follows:

  • Situation 1 – You have lost or damaged your SIM (or phone), your SIM has been deactivated or blocked, or your old number has not been recycled and given to someone else. In this situation, you cannot use your old SIM card.
  • Situation 2 – You are upgrading your SIM card. For example, you may be upgrading to an LTE SIM card; or you need to change your SIM card because you need it in a different size (for example nano or micro size). Your old SIM is still active and you can still receive an SMS on your old number.

Minimum requirements for SIM Swap/Replacement and SIM Upgrade

Below are some of the documents and information needed before a swim swap can be authorized. 

  1. The phone number must be registered
  2. Your National Identity Number (NIN)/NIN Slip
  3. Provide CORRECT responses to Key personal details below
  • Date of Birth
  • Mother’s maiden name
  • State of Origin
  • Last Recharge Date
  • Last Recharged Amount
  • Four (4) Frequently Dialed Numbers
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How To Do A Sim Swap On MTN

Situation 1

These are the steps to follow in the event that you want to do a SIM swap and can no longer use your old SIM card:

MTN PayAsYouGo subscribers

1. Buy an MTN PayAsYouGo starter pack

2. Please RICA the new SIM card before continuing

3. Insert the new SIM into your current (or new) device. On older SIM cards, if prompted with a menu on first

power up your device, select “Get a new number” (ignore any other options)

4. Activate the new SIM card on the MTN network by dialling *135#

5. Once the new SIM card has been RICA’d and activated (by performing steps 2 and 4 above), please dial *135*3 # on the NEW SIM to start the SIM swap process. Alternatively, you may dial *135# and select option 3 to start the SIM swap process

6. After performing step 5 above, you will be prompted to enter the cellphone number for which you are doing the SIM swap and the reason for the doing the SIM swap. The cellphone number you are doing the SIM swap for is your old number (NOT the new number from step 1 above)

7.Once step 6 has been completed you will be sent an SMS containing the steps you need to take in order to complete the SIM swap. Note that at this stage you will have to answer a set of security questions in order to continue with the SIM swap. You will have 3 minutes to answer all the questions. All questions will be related to your old number.

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8. Once your answers are validated, you will be sent an SMS to let you know if the SIM swap was successful. If you experience any issues, please dial 135 for further assistance.

Situation 2

These are the steps to follow in the event that you want to do a SIM swap, and your old SIM card is still active and you can receive an SMS

MTN PayAsYouGo subscribers

1. Buy an MTN PayAsYouGo starter pack and insert it in your current (or new) device

2. Please RICA the new SIM card before continuing

3. Insert the new SIM into your current (or new) device. On older SIM cards, if prompted with a menu on first power up of your device, select ‘Get a new number’ (ignore any other options)

4. Activate the new SIM card on the MTN network by dialling *135#

5. SMS ‘Swap’ from your current (old) SIM to 44770

6. You will receive a One-Time Pin (OTP) which is valid for 15 minutes (please save or write it down)

7. Next from your new SIM card, SMS the word ‘Swap’ and your “Old Number*OTP#” to 44770. For example, if your personal number is 0831234567 and the OTP you received in step 6 is 1234 then SMS the following to 44770: Swap 0831234567*1234#

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8. Once your existing (old) SIM stops working, insert your new SIM card into your handset and power it on

9. Your device is now ready to use with your new SIM card. If you experience any issues, please dial 135 for further assistance

MTN Contract subscribers

This method can only be followed if your service provider is MTN SP

1. Obtain your new Contract SIM card from MTN SP

2. You do not have to RICA this new SIM card to continue with the SIM swap

3. SMS ‘Swap’ from your current (old) SIM to 44770

4. You will receive a One Time Pin (OTP) which is valid for 15 minutes (please save or write it down)

5. Next, FROM YOUR OLD SIM CARD, SMS ‘Swap’ and your “New SIM Number*OTP#” to 44770. Please note that the new SIM number can be located on your new SIM card pack. For example, if your new SIM number is 2047994704 and the OTP you received in step 4 is 1234 then SMS the following to 44770: Swap 2047994704* 1234#

6. Once your existing (old) SIM stops working, insert your new SIM card into your handset and power it on

7. Your device is now ready to use with your new SIM card. If you experience any issues, please contact your service provider for further assistance.

Thank you for reading this post, hope to see you soon.

 

 

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