Welcome to our blog, in this post, we will take you through call centre agencies in South Africa. Kindly stay with us.
What Is A Call Center Agency?
A call centre company is a specialized agency or a centralized department within an organization that provides telecommunication and additional services such as customer support among others.
There are three types of call centres: inbound, outbound call centres, and blended call centres.
An inbound call centre is operated by a company to administer incoming product or service support or information enquiries from consumers. Outbound call centres are usually operated for sales purposes such as telemarketing, solicitation of charitable or political donations, debt collection, market research, emergency notifications, and urgent/critical needs blood banks. Blended call centres are the most common call agencies in the world.
Call Centre Agencies In South Africa
Below are some call centre agencies available in South Africa.
| Rank | Company | Estimated Employees |
| 1 | Alorica | 47,298 |
| 2 | AT&T | 47,152 |
| 3 | Blue Cross Blue Shield | 40,832 |
| 4 | Wells Fargo | 40,622 |
How Much Are Call Centers In South Africa?
Subcontracted call centres are paid more than sub-paid employees (R78 200 v. R73 200) and small call centres employ less than 50 people (R80 600 vs. R67 300).
Qualities Of A Good Call Center Agency
- Providing excellent customer service. An agent’s responsibility is to learn how to answer questions properly and provide quality information.
- Attention to detail.
- Organization.
- Flexibility.
- Friendly.
- Calm under pressure.
- Effective communication skills.
Features Of A Large Call Center?
Call centres can be further classified based on their size, which is determined by the number of people who can handle the call. A small call centre usually employs five to 10 people. A medium centre’s median size is 30 to 50 square feet, whereas a big centre’s median size is 50 square feet or more.
Watch the video below:
Thank you for reading this post, hope to see you on the next one.